Refund policy

Custom Products – Non-Refundable Policy

As all orders placed through Santic Custom are made to order and customized to meet individual customer specifications, all customized products are non-refundable and non-returnable.

This includes, but is not limited to, products featuring personalized designs, custom logos, colors, or measurements.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.